Amendment is limited 1 time/booking and required at least 3 days prior to arrival and confirmation is subject to room availability.
Peak season are non-refundable, no cancellation allowed : Dec 23 - Jan 10, Jan 31 - Feb 6, Apr 12 - Apr 16.
If your reservation is cancelled within 1 day(s) prior to check-in date, the cancellation charge is 100 percent of stay.
If your reservation is cancelled within 2 to 7 day(s) prior to check-in date, the cancellation charge is 1 night(s).
If your reservation is cancelled more than 7 day(s) prior to check-in date, the cancellation charge is 0 night(s).
For 'NO SHOW', the deposit is nonrefundable.
* Cancellation Fee is 10% of deposit amount.
* Refund amount will be deduct by cancellation charge, cancellation fee and the refund transfer fee.
Peak Season(23 Dec. - 10 Jan.) Non-Refundable.
Once we have confirmed that you are due a refund under the guarantee we will issue the refund to the card you paid with at the time of booking. We will process your refund immediately but it may take your bank up to 30 days to process it and for it to show on your statement.
* If you have difficulties with online reservation, please email to booking@the-tung.com